We are committed to providing you with satisfactory products and services. If you are not satisfied with your purchase, you can apply for a return according to the following policy:
1. Eligibility Conditions
The product must be unused, with its original packaging and accessories intact.
Product tags must not be removed or damaged.
Return requests must be submitted within 30 days of receiving the item.
2. Non-Returnable Items
The following items are not eligible for returns:
Customized or personalized products (e.g., items with logos or special designs).
Consumables or food products.
Opened or used electronic products.
3. Return Process
Contact Customer Service: Please contact our customer service team via email or online chat, providing your order number and reason for return.
Approval Request: We will review your request and respond within 1-3 business days to confirm whether the return is approved.
Ship Back the Item: Once approved, please send the item back to the specified address and keep the shipping receipt for reference.
Refund Processing: After we receive the returned item and verify it, we will process the refund within 7-15 business days.
4. Shipping Cost
The buyer is responsible for covering the return shipping cost.
In case of a return due to product quality issues, we will cover the return shipping cost.
5. Special Notes
Returned items must meet the return conditions; otherwise, it may affect the refund.
Refunds will be processed using the original payment method.
If you have any questions, please feel free to contact our customer service team at any time.